South KoreaFood and restaurants2022 – ongoingCJ Foodville
AI telephone answering at restaurant brands
CJ Foodville reported AI handling about 70% of restaurant calls
Problem
Restaurant staff missed reservation and inquiry calls while serving customers during busy meal periods.
Approach
CJ Foodville began introducing AI telephone services in January 2022. The service reached about 30 locations across VIPS, The Place and Jeil Jemyunso. It answered incoming calls while employees handled floor service.
Results
Takeaway
Telephone coverage addressed a service bottleneck during meal periods. The reported call-handling share did not establish how many additional reservations the restaurants secured.
Categories
- Size
- Large enterprise
- Industry
- Food and restaurants
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
The newspaper described CJ Foodville's restaurant automation deployments. It reported AI telephone services operating at about 30 restaurants and handling about 70% of incoming calls.
Full details are in the original sources.
