United KingdomProfessional services2024 – ongoingClifford Chance
Microsoft 365 Copilot and Viva deployment for workplace tasks
Clifford Chance rolled out Copilot globally, with lawyers using it to organise email work
Problem
Growing information volumes and changing regulations added routine work for legal teams. The firm wanted staff to spend more time on complex client matters.
Approach
Clifford Chance deployed Microsoft 365 Copilot and Viva across its global workforce. A senior associate used Copilot to turn emails into tables showing senders and required actions. Legal, technology and risk teams developed AI policies before deployment.
Results
No published figures
Takeaway
Lawyers described practical uses in everyday email work. The reported benefits did not include a quantified firmwide productivity measure.
Categories
- Industry
- Professional services
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described the global Copilot and Viva deployment through interviews with Clifford Chance staff. Employees reported easier email handling and less routine administration, without a quantified firmwide productivity result.
Full details are in the original sources.