ArgentinaFood and restaurants2026 – ongoingCoca-Cola Andina
Andi personalized HR assistant in Argentina
Coca-Cola Andina's Andi HR assistant reached over 300 active employees in Argentina
Problem
Routine employee questions occupied HR staff. Bottling-plant workers had difficulty finding timely answers, while benefits varied by location and employment conditions.
Approach
Regional and Argentine developers built Andi with Microsoft Copilot Studio and tested it across 4 Argentine regions. The assistant combined employee profile information with HR documents to provide personalized answers. Employees could use WhatsApp and request escalation to an HR manager.
Results
Takeaway
Employee identity and location determined which policy information the assistant returned. HR staff reported less routine work, but no measured time saving was disclosed.
Categories
- Size
- Large enterprise
- Industry
- Food and restaurants
- Business function
- Human resources
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described Andi's personalized HR answers and WhatsApp access. It reported over 300 active employees after regional testing, with wider deployment still planned.
Full details are in the original sources.
