South KoreaFood and restaurants2024 – ongoingPulmuone
Dooribun generative AI HR assistant
Pulmuone said Dooribun handled at least 600 employee inquiries each month
Problem
HR staff handled repetitive employee questions about company policies.
Approach
Pulmuone introduced Dooribun for employee HR questions. The generative AI assistant based answers on HR documents and retained conversational context.
Results
at least 600monthly inquiries handled, according to Pulmuone
Takeaway
The reported inquiry volume measured use, without quantifying staff time saved.
Categories
- Size
- Large enterprise
- Industry
- Food and restaurants
- Business function
- Human resources
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]Pulmuone23 Dec 2024
Pulmuone announced its employee HR assistant. It described answers grounded in HR documents and support for conversational context.
[2]ETNews29 May 2025
Pulmuone's digital innovation chief described Dooribun in use. He reported at least 600 monthly inquiries and less repetitive HR work.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
