IndiaProfessional services2022 – ongoingCognizant Technology Solutions India Pvt Ltd
GoPerform manager-feedback quality checks
Cognizant's share of manager feedback classified as effective rose from 81% to 96% with AI nudges
Problem
Cognizant wanted managers to provide clearer, more actionable performance feedback through GoPerform. The existing platform supported reviews but needed better feedback-quality checks.
Approach
Cognizant worked with Microsoft to train an LSTM model using HR data on Azure Machine Learning. It checked managers' comments and provided immediate nudges about gaps. The company deployed the enhancement across the enterprise.
Results
Takeaway
The reported improvement concerned the classification of managers' written feedback. Cognizant did not report a corresponding measured improvement in employee performance.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Human resources
- Innovation type
- Process innovation
- AI technology
- Predictive analytics and ML
- Adoption
- Partner co-development
- Goal
- Quality and risk
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described an enterprise deployment that checked manager comments and prompted improvements. Feedback classified as effective increased from 81% to 96%.
Full details are in the original sources.