SingaporeFinance and insurance2018 – ongoingDBS Bank
JIM virtual recruiter for candidate screening
DBS launched JIM after over 90% of surveyed applicants gave positive feedback
Problem
Recruiters spent time collecting applicant information and answering emails before interviews. Candidates' daytime commitments also pushed recruitment work outside normal hours.
Approach
DBS and Impress.AI built an AI recruiter for wealth planning manager recruitment. A pilot began in April 2018 before the June launch. JIM reviewed resumes, collected screening answers and administered psychometric assessments, with candidate interaction available around the clock.
Results
Takeaway
DBS automated work before the recruiter interview. Applicant feedback supported the experience, but the launch announcement described time savings as an expectation.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Human resources
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
DBS described a custom recruitment chatbot developed with Impress.AI and piloted from April 2018. Over 90% of close to 100 applicants giving feedback responded positively. The bank expected about 40 staff hours of monthly savings from automated screening.
Full details are in the original sources.
