United KingdomPublic sector2026 – ongoingSwansea Council
Copilot for council administration and casework
Swansea Council estimated that AI saved 5,400 staff hours in 4 weeks
Problem
Council staff spent time preparing meetings and processing lengthy documents. Administrative work reduced the time available for resident casework.
Approach
Swansea bought Microsoft 365 Copilot licences and introduced Copilot Chat across departments. It supported adoption with training and staff champions. Employees used the tools to summarise documents and draft reports.
Results
Takeaway
The rollout combined paid licences with broader Chat access. The council did not explain how it measured the estimated time savings.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described Swansea's staff training and departmental rollout. It reported 2,500 regular Copilot Chat users and the council's estimate of 5,400 hours saved over 4 weeks.
Full details are in the original sources.