United KingdomFood and restaurants2024 – ongoing

Deliveroo

Rossum invoice processing integrated with Coupa

Rossum reported Deliveroo's invoice throughput rose from 2 to 45 transactions per hour per user

WorkingVendor case studyVendor ↗

Problem

Deliveroo's grocery invoices needed extensive manual review. Existing OCR struggled with complex documents.

Approach

Deliveroo connected Rossum's invoice extraction with Coupa. Automation began in August 2024, followed by a full switch in April 2025. Rossum extracted invoice data and matched it to purchase orders before posting into Coupa.

Results

45transactions per hour per user, previously 2, according to RossumVendor case study[1]

35%average HOP invoice automation, against a 70% target, according to RossumVendor case study[1]

Takeaway

Higher processing throughput coexisted with partial automation. The reported 35% automation rate remained below the 70% target.

Sources

Deliveroo reimagines S2P across 11 countries achieving 23x efficiency gain in invoice processing
Rossum2025Vendor publication

Source summaries

[1]Rossum2025

Rossum reported results 6 weeks after the April 2025 switch. Throughput increased from 2 to 45 transactions per hour per user, while average HOP invoice automation reached 35%.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026