NorwayFinance and insurance2020 – ongoingDNB
Juno knowledge assistant for banking service agents
DNB's Juno assistant handled 2 million staff inquiries in 2022
Problem
Service agents searched a document system for banking procedures. These manual searches delayed customer responses.
Approach
DNB launched Juno on boost.ai in March 2020. Department filters supplied different answers to staff across business units. Juno replaced the previous system for accessing procedures.
Results
Takeaway
Department-specific answers allowed the bank to share an assistant across business units while retaining different procedures.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Customer serviceInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
The supplier described Juno's replacement of manual procedure searches with department-specific answers. It reported 2 million inquiries in 2022 and 1,200 daily active users.
Full details are in the original sources.
