NorwayFinance and insurance2017 – ongoing

Storebrand

Conversational AI virtual insurance agent

Storebrand's virtual insurance agent handled 70% of conversations without human support, boost.ai reported

WorkingVendor case studyVendor ↗

Problem

Storebrand wanted to answer growing customer inquiries without increasing support staffing. Customers needed help finding answers to insurance questions.

Approach

Storebrand launched a virtual insurance agent using boost.ai in May 2017. Experienced service employees trained its responses and tone. The agent supplemented existing service channels with round-the-clock support.

Results

70%conversations handled without human support, reported by boost.aiVendor case study[1]

2,111weekly conversations reported in the supplier's historical accountVendor case study[1]

Takeaway

Experienced service staff maintained the agent's customer-facing responses. The supplier reported conversation handling rather than an independently measured staffing saving.

Sources

How conversational AI is transforming the Nordic insurance industry
boost.ai29 Feb 2024Vendor publication

Source summaries

[1]boost.ai29 Feb 2024

Boost.ai described Storebrand's 2017 launch and subsequent customer-service usage. It reported a 70% handling rate without human support and 2,111 weekly conversations.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026