JapanProfessional services2026 – ongoing

e-Guardian

Claude Code for BPO supervisors to build internal operations tools

e-Guardian gave Claude Code to all 130 BPO supervisors, who have built nearly 200 tools

In progressCompany's own claimOfficial ↗

Problem

Supervisors who run frontline BPO work wanted workflow improvements tailored to each client. The company wanted to make them without changing clients' systems.

Approach

A new company-wide AI strategy unit, set up in March 2026, rolled out Anthropic's Claude Code to all 130 supervisors. They instruct it in Japanese to build tools that fit each client's workflow. The company also planned an external product around August 2026 to automate security checks on such tools.

Results

200個に迫っていますtools built so far by supervisors (approaching 200), per the companyCompany's own claim[1]

300個以上further tool ideas accumulated at the frontline (over 300), per the companyCompany's own claim[1]

Takeaway

Putting a coding assistant in the hands of the people who run daily operations produced a long queue of tool ideas, though the company has not yet reported measured business gains.

Sources

【イー・ガーディアン株式会社】BPO現場を統括する全SV130名に生成AI 「Claude Code」を導入
e-Guardian7 Jul 2026Company publication

Source summaries

[1]e-Guardian7 Jul 2026

The company's release announced Claude Code for all 130 BPO supervisors. It said nearly 200 tools had been built and more than 300 further ideas were queued. It also stated a goal of handling twice the business volume with existing resources, which is a target only.

Full details are in the original sources.

Added 2 Nov 2026 · Updated 2 Nov 2026