United KingdomPublic sector2024 – ongoingLondon Borough of Ealing
Microsoft Copilot Future of Work trial
Ealing staff reported saving about 53.5 minutes on manual tasks with Copilot
Problem
Council staff spent time preparing meeting records and drafting documents. Ealing wanted evidence of how generative AI affected their daily work before making further investment decisions.
Approach
Ealing ran a Microsoft Copilot trial from March to mid-June 2024. Staff used it for meeting support and document drafting. The council evaluated experiences through surveys and interviews.
Results
No published figures
Takeaway
Staff reported useful time savings alongside unreliable outputs. Weak integration with systems outside Microsoft also limited use.
Categories
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Ealing evaluated staff use during a completed Copilot trial. Participants described faster routine work, but inconsistent answers required review and platform integration remained a problem.
Full details are in the original sources.