United Arab EmiratesRetail and e-commerce2022 – ongoingEmaar
AI receipt extraction for mall loyalty programs
Emaar reduced monthly receipt processing costs by more than 50% with AI
Problem
Emaar sent shoppers' receipt images to a third party for digitization before awarding loyalty points. This required manual processing.
Approach
Emaar and Data Semantics integrated Azure Cognitive Services Form Recognizer into receipt scanning. Emaar ran it alongside the manual process before switching to the new platform. It extended the solution to its U By Emaar loyalty program.
Results
Takeaway
Emaar saved processing costs and manual work before introducing automatic approval of scanned receipts.
Categories
- Industry
- Retail and e-commerce
- Business function
- Production and qualityCustomer service
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described Emaar's use of AI to digitize loyalty receipts. An Emaar technology leader reported monthly processing costs falling by more than 50% and over 8,000 hours of manual work saved in six months.
Full details are in the original sources.
