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SwedenManufacturing2023 – ongoing

Epiroc

Predictive machine learning for steel heat treatment

Epiroc reported 30% fewer customer rejections and product returns with predictive AI

WorkingCompany's own claimVendor ↗

Problem

Epiroc's factories struggled to share heat-treatment data and maintain consistent steel quality. Quality problems sometimes led to equipment returns.

Approach

Epiroc worked with Microsoft and partners to build an AI factory on Azure. Machine-learning models predicted steel properties and helped establish heat-treatment parameters across its manufacturing operations.

Results

30%reduction in customer rejections and product returns reported by Epiroc's vice president of digitalization, per MicrosoftCompany's own claim[1]

Takeaway

Epiroc linked predictive control of steel quality to fewer rejected products and returns, including fewer collection trips.

Categories

Business function
Production and quality
Innovation type
Process innovation
Evidence
Company's own claim

Sources

Source summaries

[1]Microsoft1 Sep 2023

Microsoft described Epiroc's use of predictive models to improve steel heat treatment. Epiroc executive Peter Malmberg reported a 30% reduction in customer rejections and product returns.

Full details are in the original sources.

Added 4 Nov 2026 · Updated 4 Nov 2026
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