IrelandEnergy and utilities2024 – ongoingESB
Microsoft 365 Copilot for employee knowledge work
ESB deployed Microsoft 365 Copilot to approximately 300 employees and reported early benefits
Problem
ESB wanted employees to spend less effort on routine information work and more time on higher-value activities.
Approach
ESB worked with Microsoft and Accenture to introduce Copilot within Microsoft 365 applications. Its CIO reported improvements in summarisation, action tracking and knowledge management. ESB collected employee feedback to identify business value before extending use further.
Results
Takeaway
The confirmed deployment covered an initial employee group. ESB did not disclose measured hours saved or establish workforce-wide adoption.
Categories
- Industry
- Energy and utilities
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
ThinkBusiness reported the initial deployment to approximately 300 employees and ESB's intention to expand access. CIO Mary O'Connor described early improvements in routine knowledge work without publishing quantified productivity results.
Full details are in the original sources.
