ThailandFinance and insurance2024 – ongoing

Export-Import Bank of Thailand

EXZY employee knowledge assistant

EXIM Thailand reported 464 employees using its EXZY knowledge assistant

WorkingCompany's own claimOfficial ↗

Problem

Employees needed convenient access to internal and external knowledge. The bank was improving access to its knowledge-management portal and encouraging departments to document useful knowledge.

Approach

The bank designed EXZY as a ChatGPT-based helper for knowledge searches and connected it to its knowledge-management portal. It also trained employees in technologies used for knowledge management.

Results

464employees using EXZY, according to the bank's 2024 sustainability reportCompany's own claim[1]

56.65%share of employees using EXZY, according to the bankCompany's own claim[1]

82.25%reported EXZY satisfaction scoreCompany's own claim[1]

Takeaway

EXZY connected employee searches to the existing knowledge portal. The knowledge-management results reported 82.25% satisfaction, while the innovation results reported 82.52%.

Sources

Sustainability Report 2024
Export-Import Bank of Thailand2024Company publication

Source summaries

[1]Export-Import Bank of Thailand2024

The bank described EXZY as a ChatGPT knowledge-search assistant connected to its knowledge-management portal. Its knowledge-management results reported 464 users, representing 56.65% of employees, and 82.25% satisfaction.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026