United KingdomProfessional services2023 – ongoingEY
EYQ secure internal generative AI assistant
EY reported that over 75% of its global workforce had used EYQ
Problem
EY wanted employees to use generative AI without exposing confidential material through external tools.
Approach
EY developed EYQ using Azure OpenAI and launched it in September 2023. The internal assistant expanded into a set of generative AI capabilities, including retrieval-based answers grounded in documents. EY provided training alongside the global rollout.
Results
Takeaway
The published figures measured workforce use and prompt volume. They did not establish time savings or answer accuracy.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
EY's UK report described the global EYQ rollout. It reported over 75% workforce use and 68m prompts since September 2023.
EY leaders described the Azure OpenAI foundation and internal training. They explained how retrieval-based capabilities supported multiple employee use cases.
Full details are in the original sources.