JapanPublic sector2025 – ongoingFukushima Prefectural Government
minnect AI Assist for prefectural staff
Fukushima made generative AI available to about 6,000 staff after a comparison trial
Problem
Staff faced more complex administrative work with limited personnel. Confidential information also restricted which AI services they could use.
Approach
About 50 staff compared an NTT East service with Microsoft 365 Copilot in fiscal 2025. Fukushima introduced minnect AI Assist in fiscal 2026 and made it available to about 6,000 staff. It provided training and practical guidance on permitted inputs, using logs to understand usage.
Results
Takeaway
Even staff selected for their interest in AI used it unevenly. Access and training did not ensure regular use.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Fukushima described a comparison trial followed by wider access to minnect AI Assist. About 6,000 staff could use the service, while the earlier trial revealed substantial differences in individual usage.
Full details are in the original sources.