JapanPublic sector2025 – ongoingIbaraki Prefectural Government
Gemini and NotebookLM for welfare consultations and case records
Ibaraki welfare staff reported about 30% less time for initial AI-assisted case records
Problem
Complex welfare consultations placed heavy demands on experienced staff. Handwritten notes made record preparation burdensome, while carrying paper files created information-loss risks.
Approach
With SoftBank's support, Ibaraki piloted Gemini and NotebookLM Enterprise in September 2025 and began full use in December. Staff searched welfare reference materials with NotebookLM and used Gemini to format transcripts into case records. They checked and amended drafts before making them official.
Results
Takeaway
The reported saving applied to initial record preparation, with human checking still required.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge managementCustomer service
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
SoftBank described the welfare team's reference-search and record-drafting workflows. Staff reported about 30% less time for initial record creation and retained final human review.
Full details are in the original sources.