JapanPublic sector2025 – ongoingKyoto Prefectural Government
Copilot Chat for general staff assistance
Kyoto reported 71% Copilot Chat use in an internal staff survey
Problem
Kyoto faced rising administrative demands and expected future staff shortages. It wanted to reduce routine office work with generative AI.
Approach
The prefecture introduced Copilot Chat across its offices in January 2025. Its limited ability to handle extensive internal manuals led Kyoto to add a separate ChatAI retrieval service.
Results
Takeaway
Staff adoption and satisfaction were survey results. The prefecture's annual time-saving figure remained an estimate.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Kyoto officials described the January 2025 introduction and reported 71% usage and 95% satisfaction. They estimated annual savings of 109 hours for each employee using Copilot Chat at least weekly.
Full details are in the original sources.