SwitzerlandFinance and insurance2025 – ongoingGenerali Switzerland
KAssis claims-handler knowledge assistant pilot
Generali tested its KAssis claims assistant on 50 claims before preparing a Swiss rollout
Problem
Claims handlers worked manually through documents and guidelines. This slowed their handling of cases.
Approach
Generali Switzerland developed KAssis with its Group Data, AI & Automation team and HITS. The assistant was designed to retrieve information and support settlement decisions. A proof of concept tested claims of varying complexity; production hardening and rollout to Swiss Non-Life teams remained subsequent steps.
Results
Takeaway
Generali reported productivity gains from the pilot without publishing their size or measurement method.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Generali described a proof of concept involving 50 claims and reported productivity and automation gains. It identified production preparation and deployment in Switzerland as the next phase.
Full details are in the original sources.
