IndiaProfessional services2024 – ongoingGenpact India Private Limited
GenAI Playground for internal research and training work
Genpact reduced research time from 2 weeks to 2 days with GenAI Playground
Problem
Manual tasks consumed employee time and increased the risk of errors and rework. Genpact wanted to improve internal work with large language models.
Approach
Genpact implemented GenAI Playground with Microsoft's support, using Azure OpenAI and other Azure services. Employees used its research assistant, reusable prompts, document summaries, translation and transcription features in a secure environment.
Results
Takeaway
Genpact reported task-specific time savings in research and assessment generation. The figures described separate teams and tasks.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Internal work and knowledge managementHuman resources
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described Genpact's internal GenAI Playground. It reported research time falling from 2 weeks to 2 days and assessment generation falling from 120 minutes to 10 minutes.
Full details are in the original sources.
