GermanyPublic sector2024 – ongoingGovernment of Hamburg
LLMoin administrative assistant
Dataport reported that LLMoin supported about 40,000 Hamburg employees
Problem
Public administration faced growing workloads and staffing pressure. Drafting text and reviewing documents consumed employee time.
Approach
Hamburg developed LLMoin with Dataport and other partners and introduced it in late 2024. Employees used the assistant for drafting and summarization within a government-oriented environment. Dataport later reported use across all major Hamburg authorities and state enterprises.
Results
Takeaway
Short system response times made interactive use practical. They did not measure the time required to check an answer and complete an administrative task.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
Dataport reported support for about 40,000 Hamburg employees. Its monitoring found average request processing of about 4 seconds.
Full details are in the original sources.