South KoreaPublic sector2022 – ongoingGoyang City Government
AI Malbeot Robeot weekly care calls for residents at dementia risk
Goyang expanded weekly AI care calls from 54 participants to 500
Problem
The city needed regular contact with residents at high risk of dementia, including older people living alone.
Approach
Ilsanseo District's public health centre operated AI Malbeot Robeot, a service that called participants weekly. The AI checked their wellbeing and discussed individual health concerns. The city reported expanding participation after the initial deployment.
Results
Takeaway
The reported result was broader service coverage. The city did not provide controlled measurements of dementia prevention or reduced isolation.
Categories
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
The city described weekly AI conversations for residents at high risk of dementia. It reported expanding the service from 54 participants in 2022 to 500 in 2024.
Full details are in the original sources.