South KoreaPublic sector2026 – ongoing

Nakdonggang National Institute of Biological Resources

Conversational AI exhibition guide on kiosks and mobile devices

Nakdonggang institute opened an AI exhibition guide with support for 30 languages

In progressCompany's own claim

Problem

Visitors needed exhibition information at their own pace and in their preferred language. Guided tours alone did not cover every visitor's questions.

Approach

The institute began a conversational AI guide on October 1, 2026, through kiosks and mobile devices. Visitors could ask questions about exhibits and obtain facility and route information. The service operated alongside human guides.

Results

30languages supported by the real-time interpretation service, according to the instituteCompany's own claim[1]

~100main exhibits covered with photographs and detailed ecological informationCompany's own claim[1]

Takeaway

The institute expanded the ways visitors could obtain information. It had not reported visitor satisfaction or measured accessibility gains.

Sources

국립낙동강생물자원관, 전시·관람이 더 스마트해졌다
Kyongbuk Maeil2 Oct 2026News article

Source summaries

[1]Kyongbuk Maeil2 Oct 2026

Kyongbuk Maeil reported the institute's launch of a conversational exhibition guide on October 1. It described coverage of around 100 main exhibits and real-time interpretation in 30 languages.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026