South KoreaPublic sector2026 – ongoingUlsan Metropolitan Government
Voice-based municipal counselling kiosk with an AI human
Ulsan introduced a voice counselling kiosk backed by about 1,200 municipal counselling records
Problem
Residents needed guidance on municipal procedures. People unfamiliar with digital devices could find conventional kiosks difficult to use.
Approach
Ulsan installed a counselling kiosk in city hall's civil-service office. It combined a chatbot with a realistic digital human that answered spoken questions through voice and screen. Generative AI handled questions absent from the existing counselling material.
Results
Takeaway
The service provided procedural guidance through a spoken interface. Waiting-time reductions remained an expectation.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Conversational and voice AIGenerative AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Ulsan described the installed kiosk and its counselling database. It expected easier access and shorter waits without reporting measured improvements.
The report described a demonstration followed by operation on March 3. It included an example exchange about water charges and explained the generative AI fallback.
Full details are in the original sources.