South KoreaPublic sector2023 – ongoing

Gwangmyeong City Government

AI CareCall health and welfare checks

Gwangmyeong reported 500 registered residents and 15 rounds of AI CareCall service

In progressCompany's own claim

Problem

Older residents living alone needed regular contact and a route to welfare support when concerns arose.

Approach

The city operated weekly AI calls through a programme involving Naver Cloud and EverYoung Korea. Conversations covered meals, medication and wellbeing. Unanswered calls triggered another attempt, followed by checks from monitoring staff when necessary.

Results

500registered AI CareCall residents reported by city officials in October 2023Company's own claim[1]

15service rounds reported by city officials, rather than individual completed callsCompany's own claim[1]

Takeaway

Automated conversations were backed by human follow-up. The city reported activity counts without measuring changes in health or isolation.

Sources

광명시의회 제9대 제280회 자치행정교육위원회 제6차 회의록
Gwangmyeong City Council20 Oct 2023Government publication

Source summaries

[1]Gwangmyeong City Council20 Oct 2023

City officials reported 500 registrations and 15 service rounds. They described weekly AI conversations and staff follow-up for concerns or unanswered calls.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026