South KoreaPublic sector2025 – ongoingGyeonggi Provincial Government
AI transcription and interpretation for 119 emergency calls
Gyeonggi reported 3% shorter emergency-call reception time after adding AI speech tools
Problem
Emergency-call handlers needed to capture spoken reports quickly. Calls from foreign-language speakers also required interpretation.
Approach
Gyeonggi's fire and disaster headquarters implemented real-time speech transcription and interpretation for 119 callers. Construction finished in November 2025 under the province's AI Challenge program. The province reported operational use and shorter call-reception time in January 2026.
Results
Takeaway
The reported improvement concerned call reception. Gyeonggi did not establish a corresponding reduction in dispatch or rescue time.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer serviceProduction and quality
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Government support program
- Evidence
- Company's own claim
Sources
Source summaries
Gyeonggi reported completion of the emergency-call system in November 2025. It attributed a 3% reduction in reception time to AI transcription and interpretation, without describing the measurement method.
Full details are in the original sources.