South KoreaHealthcare and life sciences2019 – ongoingHallym University Dongtan Sacred Heart Hospital
AI biometric identification for outpatient check-in
Dongtan Sacred Heart Hospital introduced biometric outpatient identification reportedly taking 0.3 seconds
Problem
Outpatients identified themselves using personal details and separately notified nurses of their arrival. These steps added work to the check-in process.
Approach
The hospital extended earlier staff facial-recognition trials to patients in July 2019. Registered patients authenticated at kiosks using facial or fingerprint recognition, which triggered outpatient check-in. Patients first registered their biometric information and consent.
Results
Takeaway
The reported 0.3 seconds covered identity verification. It did not describe total outpatient waiting time.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Customer serviceProduction and quality
- Innovation type
- Process innovation
- AI technology
- Computer vision
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Electronic Times reported the hospital's launch of biometric patient identification. Registered outpatients could check in at kiosks, with the hospital reporting identity verification in 0.3 seconds.
Full details are in the original sources.