South KoreaHealthcare and life sciences2025 – ongoingKorea Problem Gambling Agency
Dandobot gambling-support chatbot upgraded with LLM and RAG
Korea Problem Gambling Agency reported 82.4% positive feedback after upgrading Dandobot with generative AI
Problem
The agency's existing chatbot mainly supplied information. It wanted more natural conversations and easier access to gambling-support information.
Approach
The agency upgraded Dandobot with a large language model and retrieval-augmented generation. The service operated through its website and KakaoTalk. A post-upgrade user event collected feedback on the experience.
Results
Takeaway
The feedback measured reactions to the chatbot. It did not establish clinical effectiveness or reduced gambling harm.
Categories
- Size
- Small business
- Industry
- Healthcare and life sciences
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The agency described Dandobot's LLM and RAG upgrade and availability through web and KakaoTalk channels. It reported 82.4% positive reactions among 1,448 feedback-event participants.
Full details are in the original sources.