South KoreaHealthcare and life sciences2020 – ongoingHallym University Kangnam Sacred Heart Hospital
Hallym Smartbot patient appointment and information assistance
Kangnam Sacred Heart Hospital connected its patient chatbot to live clinical scheduling information
Problem
Patients called the hospital's call centre and waited to change appointments. They also needed current information when clinicians' schedules changed.
Approach
The hospital put Hallym Smartbot into operation alongside Dongtan Sacred Heart Hospital in May 2020. Natural-language processing supported patient questions, while a connection to the order communication system supplied current patient and scheduling information. Patients could change or cancel appointments through messaging services.
Results
No published figures
Takeaway
The operational system connection supported appointment changes. A patient's reported quick transaction did not establish average processing time.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Electronic Times reported that both hospitals had launched Hallym Smartbot with connections to their order communication systems. It described appointment changes and patient-specific information, alongside a single patient's account of a quick booking change.
Full details are in the original sources.