South KoreaHealthcare and life sciences2022 – ongoingSeoul National University Bundang Hospital
AI voicebot for repeat health-screening outreach
Bundang Hospital said nearly half of voicebot recipients expressed interest in another screening
Problem
Previous screening customers could miss their next examination. Nurses needed to concentrate on customers seeking detailed consultation.
Approach
The hospital and KT began joint research in 2022 and launched the service in 2023. The voicebot called previous screening customers and asked whether they wanted another examination. KT supplied speech recognition and natural-language processing, while nurses provided professional consultation to interested customers.
Results
Takeaway
The voicebot handled initial outreach before nurse consultation. Expressed interest did not establish how many customers completed another screening.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
Edaily reported the hospital's launch of a KT voicebot for screening reminders. The hospital said nearly half of contacted customers expressed interest and received nurse consultation.
Full details are in the original sources.