South KoreaHealthcare and life sciences2019 – ongoingHallym University Sacred Heart Hospital
Hallym Smartbot patient information and appointment assistance
Hallym Smartbot received at least 1,000 patient questions daily during its pilot
Problem
Patients needed information about their care and appointments. Repeated questions also occupied hospital staff.
Approach
The hospital and medical chatbot startup Wazer jointly developed Smartbot. Its trained question-answer system connected to the hospital's order communication system to provide patient-specific information. A pilot lasting about 5 months preceded the September 2019 launch.
Results
Takeaway
Connecting the chatbot to patient records enabled answers about individual care schedules. Question volume established use, while staff time savings were not quantified.
Categories
- Industry
- Healthcare and life sciences
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Conversational and voice AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
Electronic Times described joint development and patient-record integration. It reported at least 1,000 daily questions during the pilot before the scheduled public launch.
Full details are in the original sources.