United KingdomProfessional services2026 – ongoingHays plc
Microsoft 365 Copilot and AI agents for recruitment consultants
Hays said 60% of Copilot testers saved up to 2.5 hours a week, and moved on to Microsoft 365 E7
Problem
Recruiters spent time on emails, job adverts, candidate profiles and background research before client calls.
Approach
Hays gave staff Microsoft 365 Copilot, with prompt sets from its product innovation team. Consultants used it to tidy emails, job adverts and candidate profiles and to prepare for client calls. Hays was moving to the Microsoft 365 E7 suite, which adds agent monitoring and security tools. The company keeps people in the client relationship and does not use AI to pre-screen candidates alone.
Results
Takeaway
The time savings come from Hays' own testing and a staff quote. Hays did not give a measured company-wide figure.
Categories
- Industry
- Professional services
- Business function
- Internal work and knowledge managementMarketing and sales
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
A Microsoft feature on how Hays uses Copilot. It quotes Hays staff on time savings, including client research that used to take most of a working day and now takes minutes. It does not state when the rollout began.
Full details are in the original sources.