South KoreaPublic sector2022 – ongoingIksan City Government
AI companion and care robots for vulnerable households
Iksan confirmed that all 160 planned AI care robots had been distributed and were in use
Problem
The city sought to provide companionship and care for residents vulnerable to social isolation.
Approach
Iksan supplied AI companion and care robots through its welfare program. In November 2025, the welfare policy director told councillors that all planned units had been distributed and were being used. Officials planned a year-end user survey.
Results
Takeaway
Officials confirmed deployment and use. They had yet to present the planned user survey's findings.
Categories
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Conversational and voice AIRobotics and automation
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Council minutes recorded the welfare policy director confirming distribution and use of 160 robots. Officials discussed a forthcoming user survey and a separate AI calling service.
Full details are in the original sources.