FranceMedia and entertainment2025 – ongoingJCDecaux
ChatJCD internal generative AI assistant and employee training
JCDecaux nearly doubled ChatJCD usage after employee training, according to Pollen
Problem
JCDecaux employees had access to ChatJCD, a secure internal version of ChatGPT, but lacked practical prompting skills. Beta feedback exposed a gap between access and effective use.
Approach
JCDecaux worked with Pollen on an AI Week in 2025. Training covered prompting and practical applications, followed by courses tailored to business functions.
Results
Takeaway
The reported gain measured tool usage after training. It did not establish time savings or better work quality.
Categories
- Size
- Large enterprise
- Industry
- Media and entertainment
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovationOrganization and work practices
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Pollen described training around JCDecaux's existing ChatJCD assistant. It reported that usage nearly doubled one week after AI Week.
Full details are in the original sources.
