JapanEnergy and utilities2025 – ongoingKansai Electric Power
ChatGPT Enterprise for employee workflows
Kansai Electric reported monthly generative AI use by at least 80% of employees
Problem
Kansai Electric wanted broader employee use of generative AI while controlling how confidential business information was handled.
Approach
The company introduced ChatGPT Enterprise across the company following its June 2025 OpenAI partnership announcement. Its implementation team prepared usage rules and worked with departmental DX staff on practical applications. Departmental champions supported further use.
Results
Takeaway
Employees reported daily time savings in survey comments. Kansai Electric did not disclose a measured company-wide average.
Categories
- Size
- Large enterprise
- Industry
- Energy and utilities
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Kansai Electric described its ChatGPT Enterprise rollout and departmental support. It reported monthly use by at least 80% of employees and quoted survey comments describing roughly 1–2 hours of daily savings, without establishing an average.
Full details are in the original sources.
