South KoreaPublic sector2025 – ongoingKorea Postal Service Agency
Haengbok-i generative AI postal-service chatbot
Korea Postal Service Agency said its AI chatbot handled at least 500 simultaneous users in tests
Problem
Customers needed help with parcel registration and delivery tracking. Finding the relevant information required navigating service menus or contacting an agent.
Approach
Spectra deployed Haengbok-i at the agency's postal customer center using its NOA generative AI solution. The chatbot answered natural-language questions on parcel registration and tracking. It ran on Naver's public-sector cloud and connected unresolved inquiries to human agents through DWorks CS Talk.
Results
No published figures
Takeaway
The deployment concentrated on parcel registration and tracking, with human agents available for unresolved questions.
Categories
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Spectra reported completing a public-facing postal chatbot with human-agent support. An agency representative said performance tests confirmed capacity for at least 500 simultaneous users.
Full details are in the original sources.