South KoreaPublic sector2021 – ongoingKorean Film Archive
QI conversational guide robot at the Korean Film Museum
The Korean Film Museum deployed a speaking robot to lead exhibition tours
Problem
Museum visitors needed explanations of the historical context behind exhibits. Guided interpretation depended on a docent or an audio guide.
Approach
The museum received QI through a Ministry of Culture and Korea Culture Information Service program in December 2021. Visitors could activate it by voice or touch. The robot moved through the exhibition while delivering a general or children's tour.
Results
No published figures
Takeaway
A visiting policy reporter used the children's tour and tested spoken interaction. The deployment demonstrated a working visitor service without establishing attendance or staffing effects.
Categories
- Size
- Small business
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Product and service innovation
- AI technology
- Robotics and automationConversational and voice AI
- Adoption
- Government support program
- Evidence
- Press reporting
Sources
Source summaries
A policy reporter visited the Korean Film Museum and used QI's voice interaction and moving exhibition tour. The account documented deployment following the December 2021 introduction and described separate tours for adults and children.
Full details are in the original sources.