SpainFood and restaurants2021 – ongoingLactalis Iberia Group
AI-powered customer-order processing with Esker
Esker reported that Lactalis Iberia cut order-processing time from 8 minutes to 1 minute
Problem
Lactalis Iberia received orders in different document and email formats. Its businesses needed more consistent processing while retaining their individual requirements.
Approach
Lactalis Iberia partnered with Esker in 2021 to automate orders for 3 businesses. It added a 4th business in 2023. Esker's AI-powered order-management solution processed incoming documents and integrated orders into SAP.
Results
Takeaway
Shared processing procedures allowed trained employees to cover work across the operation. The time savings were reported by the supplier.
Categories
- Size
- Large enterprise
- Industry
- Food and restaurants
- Business function
- Customer serviceLogistics and supply chain
- Innovation type
- Process innovation
- AI technology
- Computer visionRobotics and automation
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Esker described order automation across 4 Lactalis Iberia businesses. It reported automatic SAP integration for over 85% of orders and processing time of 1 minute instead of 8, saving 1,300 hours monthly.
Full details are in the original sources.
