South KoreaManufacturing2024 – ongoingLG Display
EXAONE and KeyLook quality-knowledge assistant
LG Display introduced a quality assistant that searched about 300,000 internal documents
Problem
Employees needed colleagues' expertise or searches through historical documents to resolve product-quality questions. Sensitive technical information limited the use of external AI services.
Approach
LG Display developed an internal assistant with LG AI Research and LG CNS. EXAONE provided the language model, while KeyLook retrieved relevant internal knowledge. The partners developed preprocessing for presentation documents and kept the language model inside the company.
Results
Takeaway
Retrieving quality knowledge depended on preparing presentation files for search as well as deploying a language model.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Internal work and knowledge managementProduction and quality
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
LG Display described its deployed internal quality-knowledge assistant and the roles of EXAONE and KeyLook. It reported retrieval across about 300,000 documents and said some problem-review work had shortened from months to seconds.
Full details are in the original sources.