United KingdomPublic sector2025 – ongoingLondon Borough of Brent
Magic Notes for adult social-care assessments
Brent reported 50% less assessment administration time in a Magic Notes pilot
Problem
Adult social-care practitioners spent time recording assessments and preparing documentation. The council was working to improve assessment delivery.
Approach
Brent piloted Magic Notes with frontline adult social-care staff. The tool recorded assessments and transcribed and summarised the outcomes. Early evaluation reported less administrative work.
Results
Takeaway
The reported saving concerned assessment administration, rather than total practitioner working time.
Categories
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
The council reported a completed pilot of AI recording and transcription for adult social-care assessments. Early evaluation indicated 50% less administrative time and better customer conversations reported by 33% of staff.
Full details are in the original sources.