CanadaFinance and insurance2024 – ongoing

Manulife

ChatMFC employee assistant and global generative AI rollout

Manulife made ChatMFC available globally as generative AI engagement reached 75% of its workforce

WorkingCompany's own claim

Problem

Manulife needed to spread AI tools across businesses with different language and operating requirements. Applications developed in one market needed adaptation before use elsewhere.

Approach

Manulife introduced ChatMFC in 2024 and made it available to employees and full-time contractors globally. Teams developed tools locally before expanding them across markets. By March 2025, the insurer had deployed 35 generative AI use cases.

Results

75%share of the global workforce engaged with generative AI through learning and tools, according to ManulifeCompany's own claim[1]

35generative AI use cases deployed across Canada, the United States and AsiaCompany's own claim[1]

Takeaway

The workforce figure included learning and immersion in AI tools. It did not measure regular ChatMFC use.

Sources

Three-quarters of this insurer’s employees use AI
Investment Executive11 Mar 2025News article

Source summaries

[1]Investment Executive11 Mar 2025

Manulife's chief analytics officer described ChatMFC's global availability and local development of tools for wider deployment. The report cited 35 live generative AI use cases and workforce engagement that included training.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026