JapanRetail and e-commerce2023 – ongoingMarubeni Corporation
Internal generative AI platform
Marubeni reported annualized workload savings of 900,000 hours from internal generative AI
Problem
Marubeni sought to improve headquarters productivity and make AI available across its diverse group businesses.
Approach
Marubeni built and launched an internal generative AI platform in April 2023. It encouraged employees to develop applications on the shared foundation and supported adoption through training and internal knowledge sharing. The platform reached group-wide use, with employees building agents for their own work.
Results
Takeaway
The shared platform supported employee-built applications across the group. Marubeni expressed the benefit as annualized workload reduction, without identifying an equivalent cash saving.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Marubeni described its internally developed generative AI platform and employee application development. It reported 900,000 hours of annualized workload reduction by April 2025 and 16,000 users by August.
Full details are in the original sources.