JapanRetail and e-commerce2026 – ongoingTsuruha Holdings
Generative AI knowledge search for store employees
Tsuruha rolled out an AI manual-search assistant to at least 1,000 stores
Problem
Store employees struggled to find information in extensive operating manuals. Instructions appeared in text, diagrams and tables.
Approach
NEC and ProofX developed a chat-based search system that interpreted these formats and answered employee questions. They refined it through store-employee trials. Rollout began in late January 2026 and covered at least 1,000 stores by the end of February.
Results
Takeaway
Employee trials informed the system before store rollout. The suppliers reported deployment scale without quantifying time saved.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
NEC and ProofX described a manual-search assistant refined through employee feedback. They reported rollout to at least 1,000 stores by February 2026 without publishing measured productivity gains.
Full details are in the original sources.