JapanRetail and e-commerce2025 – ongoingMitsui & Co.
ChatSense assistant for internal approval regulations
Mitsui used ChatSense to search approval regulations without maintaining scripted chatbot scenarios
Problem
Mitsui wanted employees to find internal approval procedures without writing chatbot scenarios.
Approach
Mitsui adopted Knowledge Sense's ChatSense and used retrieval-augmented generation to answer questions about internal approval procedures. The assistant located relevant documents without predefined chatbot scenarios.
Results
No published figures
Takeaway
Retrieval changed the maintenance task from writing conversation scenarios to providing source material. Employees still needed to check the sources behind answers.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Knowledge Sense announced Mitsui's adoption of ChatSense. A Mitsui department head described an assistant that found documents about approval procedures without predefined scenarios.
Full details are in the original sources.