United StatesFinance and insurance2024 – ongoingMastercard
Unlocked AI talent marketplace
Mastercard reported 90% workforce participation in its AI talent marketplace
Problem
Employees needed opportunities that matched their existing skills and the capabilities they wanted to develop.
Approach
Mastercard used AI in its internal Unlocked marketplace to recommend development opportunities. Matches included projects and mentors, alongside open roles and learning pathways.
Results
90%share of the workforce on Unlocked, according to Mastercard
500,000project hours recorded on the platform, according to Mastercard
Takeaway
Participation and project hours established use of the marketplace. They did not measure the separate contribution of its AI recommendations.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Human resources
- Innovation type
- Organization and work practices
- AI technology
- Recommendation and personalization
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
[1]Mastercard13 May 2024
Mastercard described skill-based AI recommendations in Unlocked. It reported 90% workforce participation and 500,000 project hours.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
