GermanyProfessional services2019 – ongoingNagarro
Ginger AI assistant for internal HR and knowledge management
Nagarro's HR team uses its Ginger AI assistant to answer staff questions and prompt managers
Problem
A large, distributed workforce asks HR the same questions on vacation, training and health benefits. Managers also forget routine tasks such as feedback talks and reviews.
Approach
Nagarro grew Ginger over about five years from a simple FAQ chatbot. HR uses it for onboarding, training and development, and employee questions. It also pushes reminders to managers about feedback talks, reviews and training. Nagarro sells the Ginger framework to clients as well.
Results
No published figures
Takeaway
Nagarro started with a plain FAQ bot and added proactive nudges later, so the assistant now prompts people as well as answering them.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Human resourcesInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The article explains how Nagarro uses Ginger internally in HR for onboarding, training, employee questions and manager nudges. It says Ginger developed over about five years from an FAQ chatbot. It gives no usage or adoption figures.
Full details are in the original sources.
