SwitzerlandProfessional services2026 – ongoingAdecco Group
AI agents for candidate screening, redeployment and recruiter support
Adecco's AI agents handled 1.2 million candidate interactions and cut time-to-deliver by 50% in lead markets
Problem
A staffing firm with 3,500 branches had to reach, screen and place large numbers of candidates, much of it outside office hours. Recruiters spent time on first contacts and follow-ups.
Approach
Adecco deployed a network of AI agents covering pre-screening, talent pool management, recruiter support, customer service, onboarding and voice. It used Salesforce Agentforce, and Orbio AI in Latin America, where it ran a one-year experimentation phase. A Redeployment Agent contacts candidates within days of an assignment ending. The agents ran in 10 countries.
Results
Takeaway
The agents took on first contact and follow-up work, and about half of the interactions happened outside normal working hours.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Human resourcesCustomer service
- Innovation type
- Process innovation
- AI technology
- AI agentsConversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Adecco reports 1.2 million candidate-agent interactions and 250,000 completed interviews across 50,000 jobs. In lead markets it reports a 50% cut in time-to-deliver, fill rates above 80% and a customer satisfaction score of 4.3 out of 5. The figures are the company's own.
Full details are in the original sources.
