United KingdomLogistics and transport2023 – ongoingNational Express West Midlands (Mobico Group)
CitySwift AI platform and Spotlight recommendation engine for bus performance and scheduling
National Express West Midlands cut late running by over 20% with CitySwift's AI and renewed for three years
Problem
National Express West Midlands runs the largest urban bus market outside London, with a fleet of over 1,400 buses, and needed to reduce late running and plan schedules with more data.
Approach
The operator first used CitySwift's AI and data technology in September 2023. In July 2024 it renewed for three years and extended the platform across the whole fleet. It also became the first UK operator to adopt Spotlight, CitySwift's recommendation engine that gives schedulers AI insights on timeliness, cost and vehicle numbers.
Results
Takeaway
The operator reported the late-running gain from the first stage before extending the platform to the full fleet. The article did not say how late running was measured.
Categories
- Size
- Large enterprise
- Industry
- Logistics and transport
- Business function
- Production and quality
- Innovation type
- Process innovation
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
Bus-News reports the three-year renewal between National Express West Midlands and CitySwift. It says AI was first used in September 2023, late running fell by over 20%, and the operator adopted the Spotlight scheduling engine across a fleet of over 1,400 buses.
Full details are in the original sources.